Heard in the Halls: Continue the Path


“I thought the general session was really encouraging and informative. Especially because as a fraud professional you feel alone sometimes. And being in that session reminded me that I was amongst my peers, and what I’m doing is right and sometimes we might not get the right outcome, but just to continue the path.” – Chrisoula Koutoulas, CFE, Director of Compliance, Kaiser Permanente


“One of the things I’ve learned so far from this conference is to ‘shut up and listen.’ Because often times when we are doing an interview we get caught up with following a script. When we are doing an interview, we have a series of questions that we have to follow. And in doing that we sometimes miss on vital clues that may be said in an answer. So it’s often better to just shut up, and listen.” - Nyozi Fraser, Assistant Auditor, Audit Office of Guyana


“It’s just great to be here. We’ve traveled all the way from Amsterdam to be here together with over 3,000 colleagues and to learn from them. I’m really looking forward to it. This is the first time I’m here at the conference, and it’s the first time that we as a company, Booking.com, are also involved. We’re exploring the industry and we’re looking forward to learning from our colleagues. First impressions have been really, really good.” – Pascal Mafait, Senior Manager – Partner Fraud and Abuse, Booking.com


“At the end of the day, everything you do is really important to an individual at the other end of that fraud, and they are potentially decimated by what you find. It might be just a single incident, but there’s a human on the other end of that incident that is potentially facing financial and emotional distress that is beyond understanding.” - Charity Lacey, Vice President of Communications, Identity Theft Resource Center