IRS unveils modernization plan


Department of the Treasury and Internal Revenue Service (IRS) officials have unveiled a six-year modernization plan.

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The effort is designed to provide taxpayers with excellent service, aid in meeting tax obligations and equitably enforce the law with integrity and fairness.

“The IRS supports one of the largest and most complex business operations in the world, proudly serving millions of individual filers, small businesses, tax-exempt organizations, and large corporations,” Treasury Secretary Steven T. Mnuchin said. “Technological innovation is vital to the IRS successfully executing its mission, including protecting taxpayer data, enhancing services to taxpayers and ensuring the health of the nation’s tax system.”

The plan is organized around four Modernization Pillars critical to the IRS’s mission and future development.

First is the Taxpayer Experience, which states that the IRS will deploy a range of new and enhanced technology solutions to help taxpayers understand the law and resolve issues quickly and efficiently. Second, the Core Taxpayer Services and Enforcement where the IRS will evolve core tax systems to provide quicker and easier tax filing services. The third is the Modernized IRS Operations, under which the IRS will improve operational efficiencies by reducing system complexities, which will accelerate the pace of change and the adoption of emerging technologies to reduce costs and manual effort. Lastly, the Cybersecurity and Data Protection introduces unparalleled data and refund fraud protections, protecting against approximately 1.4 billion cyberattacks annually and proactively responding and anticipating the changing threat environment.

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